Time of arrival When you arrive at either the Herm Harbour (High water landing) or Rosaire Steps (Low water Landing) guests are greeted by one of our porters who will transport your luggage to your accommodation. The cost of porterage is included in your accommodation cost. We ask all guests to ensure all of their luggage is well labelled with the booking name and room number clearly shown. Please note that all luggage is carried at the guests' own risk.
Please let the hotel reception know which boat you are expecting to travel on. We do not meet every boat arriving on Herm, however, if we know you are arriving our porter will be at the boat to collect your bags. By advance arrangement elderly or infirm persons may be transported by an open-top all-terrain vehicle.
Availability of rooms
Whilst every effort will be made, hotel rooms are not guaranteed to be ready before 2pm, although they can often be ready earlier. Departing guests must vacate their accommodation by 11.00am. All beds are made prior to arrival and the accommodation will have been thoroughly cleaned by our staff. On departure guests are expected to leave the accommodation in a clean condition.
Luggage
All of our guests are more than welcome to arrive on the island before their accommodation is ready. Our porters will collect your bags from the boat and look after them until the accommodation has been serviced for your arrival.
Any guests who have to vacate their accommodation before they wish to leave the island are welcome to leave their luggage in their room or cottage. Our porters will look after your bags and deliver them to your chosen ferry for your departure.